Eclair Islanddeli
Home / Terms of Service

Terms of Service

Last updated: January 2026

Welcome. These terms explain how to use our website, place orders and receive your premium sweets and confectionery. By shopping with us, you agree to these conditions.

Pre-orders

When you place an order, we'll reserve your selection and prepare it for your chosen date. If your plans change, please let us know as soon as possible so we can adjust your order. We release uncollected orders if contact hasn't been made within our agreed timeframe.

Products and pricing

Our range of lollipops, chocolate, gummy candy and artisan sweets is priced fairly and may shift seasonally as we source the finest ingredients. If an item becomes unavailable, we'll suggest an equally delicious alternative.

Custom sweet orders

Custom gift boxes, personalised selections and bespoke confectionery require a week's notice and a deposit to secure. If you need to cancel, contact us immediately and we'll work with you as flexibly as possible.

Using our website

You're welcome to browse our site and share it with friends. Please don't reproduce our content, photography, designs or branding for business purposes without permission.

Our responsibility

We craft every sweet with care and maintain this website to the highest standard, but we can't guarantee it will always be error-free or available without interruption. If you spot anything amiss, let us know and we'll fix it promptly.

Get in touch

Curious about our sourcing, ingredients, or shipping policies? Browse our FAQs or get in touch via our contact page — our sweet-loving team is here to help you find exactly what you're craving.